What our Patients Say about going to the Dentist

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Average rating:  
 8 reviews
by Susan allen on Burton Family Dental Centre
Lives in: Burton

Wonderful dentist... Never cancels... see the same dentist every time ... Been with them for 10 years.. Great with the kids .. Friendly and relaxed atmosphere

Lives in: Burton on Trent

I hadn't been to the dentist in many years as I had a lot of bad experiences. I have been seeing Jane and can't praise the treatment and care I have received enough! All the staff are lovely the whole place has a friendly and calm atmosphere and I managed to have all of my treatment completed due to the kind caring attention I received. Thank you everyone

Lives in: Staffordshire

Very helpful & friendly staff

by Andrew Reay-Robinson on Burton Family Dental Centre
Lives in: Ashbourne

I have been with the Burton Family Dental Centre for over 10 years, throughout that time I have found the practice very friendly and efficient on top of that I have had seen the same dentist every time !! Thank-you

Lives in: Ashby

I decided to move to the Burton Family Dental Centre after 2 years messing around in pain and enduring painful and costly root canal treatments. In 2 visits my dentist identified the “root” of the problem and sorted things out for me. I cannot recommend them highly enough – their kindness, understanding and outstanding treatment means I am now pain free. I have no hesitation in recommending the practice and my sincere thanks

by Lynne Barrell writing on the Healthwatch Staffordshire site

My family of 5 have been with this dental practice for several years we have always found the staff and treatment received very good. Treatments are explained fully and the staff and dentists are friendly, I would recommend to anyone worried about going to the dentist.

by a Patient interviewed by the Care Quality Commission Inspectors

It’s a pleasant atmosphere here so I never feel uncomfortable discussing the prices or what treatments are available.

by a Patient interviewed by the Care Quality Commission Inspectors

Oh you know exactly where you stand, everything is made very clear regarding treatment options and costs.

by a Patient interviewed by the Care Quality Commission Inspectors

It’s brilliant, she talks me through what’s going on. For a recent filling it was the best injection I’ve ever had, no pain. For any work needed I have seen the X- ray on a screen and she told me what would happen, I was fully informed which was a whole new experience for me.

by a Patient interviewed by the Care Quality Commission Inspectors

I just thought they would take my tooth out as it was the easy option. They worked really hard to save my tooth and they have. I had all the work needed at no extra cost; I was delighted with the result.

by a Patient interviewed by the Care Quality Commission Inspectors

This dentist has been a revelation to me, it is so much better than my last

What the Regulator Says

We are inspected by the Care Quality Commission – The independent regulator of health and social care in England. In their latest report they said about us

  • People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.
  • Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.
  • People were protected from the risk of infection because appropriate guidance had been followed.
  • People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
  • The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Care Quality Commission Inspection Report

During our inspection we spoke to three staff and seven people using the service. Everyone we spoke with was complimentary about the service they received and one person told us that they had joined the practice on the recommendation of a friend. Another person told us, “The dentist is very good to me, they all are here. It is up to you what you have done; the choices are always explained and offered. I hated coming to the dentist but they are so lovely that I’m not nearly as nervous as I used to be.”